Vaga Para: Specialist: International and Roaming Products (m/f)

Publicado em: 04-02-2026

Descrição:

Role purpose:

The International Calling & Roaming Specialist will drive the end-to-end strategy, performance, and growth of international calling and roaming services within the Prepaid business. The role focuses on developing customer-centric propositions, managing pricing and partner relationships, improving customer experience across all touchpoints, and ensuring strong commercial performance.

Key Accountabilities:

• Design, enhance, and manage prepaid international calling and roaming products and bundles.
• Monitor product performance and lead continuous improvements to ensure competitiveness.
• Partner with the roaming team to implement new bilateral agreements and pricing offers.
• Conduct competitor analysis and propose counter-strategies.
• Track, analyze, and report on KPIs including usage, revenue, ARPU uplift, and subscriber penetration.
• Work with Finance to assess business cases and support budgeting cycles.
• Identify growth opportunities in diaspora calling and inbound/outbound roaming.
• Collaborate with CVM, Analytics, and Customer Operations to identify pain points and improve customer experience.
• Develop customer awareness campaigns to improve usage and transparency.
• Coordinate with Marketing and the Agency to develop communication and digital campaigns.
• Ensure frontline teams understand roaming and international calling offerings.
• Ensure visibility of offers on digital channels (App, USSD, Website).
• Support CVM and Digital teams in targeted campaigns.
• Drive adoption of self-service channels for roaming activation.

What we are looking in you:

• Bachelor’s degree in business, Marketing, Economics, Telecommunications, Data Analytics, or related field.
• Postgraduate qualification in Commercial/Marketing is an added advantage. Certifications in telecom roaming, international voice, or pricing appreciated.
• 3–5 years’ experience in telecom, preferably in product management, international calling, roaming, prepaid segment management, or commercial analytics.
• Strong understanding of mobile telecom ecosystem including prepaid, international voice, roaming agreements, and pricing structures.
• Experience working cross-functionally with technology, finance, and marketing teams.
• Strong analytical and commercial mindset.
• Product and pricing development capability.
• Excellent communication and stakeholder management.
• Customer-centric thinking.
• Problem-solving ability and attention to detail.
• Strong Excel and data interpretation skills.
• Fluent in English and Portuguese.

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Empresa: Vodacom Moçambique

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